CriticalTouch Infotech Services Pvt. Ltd.

MERIT has strategic technology relationships with several premier IT companies including IBM, Intel, Microsoft, Novell, Sun Microsystems, Inc. CriticalTouch can leverage on the relationships to provide customers with a solution.

CriticalTouch Management Team

Gopal Rao, Chairman and Managing Director, is responsible for overall business operations, financial management, administration, marketing and customer interface. Gopal Rao has over 21 years of industry experience in diverse functions including Customer interface, Software Development, Marketing and Business Management. Gopal has earlier worked in 'BHEL', 'ORG Systems' and 'Macmet India', as well as co-founded 'Sirago Enterprises' and 'Encompass Software and Systems Pvt. Ltd.'.Member of IT panel Confederation of Indian Industries (CII) Karnataka. Former Chairman, Computer Society of India (CSI) Bangalore Chapter.

Gopal is currently:

Chairman and Managing Director and CEO of Critical Touch InfoTech Services Private Limited ( Critical Touch )

Chairman and Managing Director and CEO of Merit Systems Private Limited (MERIT)

Former Chairman, Computer Society of India – Bangalore Chapter

Member of the IT Panel of the Confederation of Indian Industries (CII), Karnataka

Gopal is a co-founder of:

Merit Systems Private Limited (1995)

Encompass Software and Systems Private Limited (1989)

Sirago Enterprises (1987)

In his pre-entrepreneurial professional career, he has worked in prestigious organizations such as 'BHEL', 'ORG Systems' and 'Macmet India'.

Ramachandra, Technical Director, manages software development and Internet infrastructure related activities. Ramachandra has over 20 years of industry experience in the areas of software development, technical liaison, infrastructure setup management and customer interface. Ramachandra has earlier worked in 'ORG Systems', 'Tata Unisys', and 'Oracle Corp'.

Ram is currently:

Technical Director of Critical Touch InfoTech Services Private Limited (Critical Touch)

Technical Director of Merit Systems Private Limited (MERIT)

Ram is a co-founder of Merit Systems Private Limited (1995)

Vinay Hinge, He is an experienced MBA and B.E. [Computer Engineering] degree holder, based in Mumbai and looks after strategy, external relations and new business development. Vinay has been speaker at many conferences on Linux, Information Security, e-Governance and Knowledge Management.

M.K. Raghavendra, Vice President, Technology has over 20 years of industry experience in software development activities. Raghavendra has earlier independently consulted for Verifone, HP and other multi-national companies and worked at ‘PSI Bull', ‘Encore Technologies', ‘CyberCash India' and ‘Satyam Computer Services'.



CriticalTouch InfoTech Services Private Limited (CriticalTouch) was established in Mumbai, India, in 2004. CriticalTouch is a subsidiary of Merit Systems Private Limited, (MERIT) established in 1995. CriticalTouch is a company focused in providing communication infrastructure solutions. CriticalTouch has a dedicated team of experts to implement and manage the communication infrastructure for its corporate customers. CriticalTouch has strategic alliances with premier ISPs to utilize rack space and co-locate computing, networking and communication infrastructure on the Internet backbone available at the ISP location. These alliances are strong relationships that have been built over a period of time and utilized to service several blue chip establishments. The company has a large customer base. Over time, the company has been successful in gaining entry into some of the best corporations in India.
MERIT has strategic technology relationships with several premier IT companies including IBM, Intel, Microsoft, Novell, Sun Microsystems, Inc. CriticalTouch can leverage on the relationships to provide customers with a solution. CriticalTouch Management Team Gopal Rao, Chairman and Managing Director, is responsible for overall business operations, financial management, administration, marketing and customer interface. Gopal Rao has over 21 years of industry experience in diverse functions including Customer interface, Software Development, Marketing and Business Management. Gopal has earlier worked in 'BHEL', 'ORG Systems' and 'Macmet India', as well as co-founded 'Sirago Enterprises' and 'Encompass Software and Systems Pvt. Ltd.'.Member of IT panel Confederation of Indian Industries (CII) Karnataka. Former Chairman, Computer Society of India (CSI) Bangalore Chapter. Gopal is currently: Chairman and Managing Director and CEO of Critical Touch InfoTech Services Private Limited ( Critical Touch ) Chairman and Managing Director and CEO of Merit Systems Private Limited (MERIT) Former Chairman, Computer Society of India – Bangalore Chapter Member of the IT Panel of the Confederation of Indian Industries (CII), Karnataka Gopal is a co-founder of: Merit Systems Private Limited (1995) Encompass Software and Systems Private Limited (1989) Sirago Enterprises (1987) In his pre-entrepreneurial professional career, he has worked in prestigious organizations such as 'BHEL', 'ORG Systems' and 'Macmet India'. Ramachandra, Technical Director, manages software development and Internet infrastructure related activities. Ramachandra has over 20 years of industry experience in the areas of software development, technical liaison, infrastructure setup management and customer interface. Ramachandra has earlier worked in 'ORG Systems', 'Tata Unisys', and 'Oracle Corp'. Ram is currently: Technical Director of Critical Touch InfoTech Services Private Limited (Critical Touch) Technical Director of Merit Systems Private Limited (MERIT) Ram is a co-founder of Merit Systems Private Limited (1995) Vinay Hinge, He is an experienced MBA and B.E. [Computer Engineering] degree holder, based in Mumbai and looks after strategy, external relations and new business development. Vinay has been speaker at many conferences on Linux, Information Security, e-Governance and Knowledge Management. M.K. Raghavendra, Vice President, Technology has over 20 years of industry experience in software development activities. Raghavendra has earlier independently consulted for Verifone, HP and other multi-national companies and worked at ‘PSI Bull', ‘Encore Technologies', ‘CyberCash India' and ‘Satyam Computer Services'.