Managed Hosting Services
Consulting Services
Custom Development
Specialised Services
Support Facilities
Technolgy areas of interest
Skill Set

 

Critical Touch offers its professional services in its technology areas of interest and strengths.

The talent pool and resources at the disposal of Critical Touch, gives its customers a distinct advantage. The services offered are of a very high quality and come at very reasonable prices. All efforts are made to adhere to project deadlines and milestones. The track record of Critical Touch in this regard is enviable. 

Service offerings from Critical Touch include:

Managed Hosting Services

•	Internet Infrastructure setup and Management Services
•	Server Co-location Services
•	Managed Mail Services on own servers
•	Application Hosting Services on own servers
•	Outsourced SMS Services on ASP Model

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Consulting Services

Custom Development

Specialised Services

Special services are services provided to customer on demand as and when required.

Monitoring Services - Involves 24x7 monitoring of all application and storage servers. And proactive maintenance through threshold monitoring of critical system parameters.  It is a network management solution that monitors, controls, and reports the health of the IT environment.

The customer will get alerts on the following

• If the CPU being over-run.
• If the server running out of disk space.
• CPU utilization, queue lengths, and related processor metrics.
• Memory usage, caching, and their memory-related metrics.
• Network utilization, errors, and their metrics pertaining to network activity.

Disaster recovery - The solution caters to all levels, beginning from the lowest level of tape shipment to the high-end on line Hot WAN replication. The services offered to support common platforms and applications.

Security audits - These audits can also be performed for customers. It's an assessment that identifies potential vulnerabilities in the servers, network topology, and security policies. The audit will analyze firewalls, routers, and switches; assess operating systems; and conduct vulnerability probes, and help fix any vulnerabilities.

Firewall monitoring - This is performed to ensure fast response to security problems. The monitor function triggers an alarm and security engineers can work pro actively to determine the cause and aim to ensure that the customer's data is not exposed.

Database management - It includes services like installing the database, fine tuning the database with the OS, configuration, table space creation, installing the database dump on to the database, and fixing the number of open connections.

Backup - Backup is  performed using a DAT Drive for specific customers. Online backup for storage is performed at the premises.  The back ups can also be delivered to clients locations

Server OS hardening - Server OS hardening limits the amount of external holes exposed on customers' servers. But any host that provides services on a network can still be susceptible to security holes. For example, by exploiting bugs in HTTP or FTP software, hackers can gain access to the server. Hence this requires OS Hardening and regular updating of patches and fixes to prevent from such attacks.

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Support Facilities

Critical Touch has state of art infrastructure facilities at Mumbai and Bangalore. Critical Touch is geared up to provide class support to their customers. Support requests are handled through telephone, fax, e-mail, Web site and CRM infrastructure.

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Technology areas of interest

Technology areas of interest for Critical Touch include:

Skill Set

Skill set in Critical Touch's pool of talented human resources include:

Administration Skills